Privacy Policy

Your privacy matters to us at Smart Flash Sword

Last Updated: January 15, 2025

1. Information We Collect

When you visit smartflashsword.com or use our IT system configuration platform, we collect several types of information to provide you with better service and improve your learning experience.

Personal identification information including name, email address, and phone number when you register for our programs
Educational background and technical skill level to customize your learning path
Device information and browser type for compatibility optimization
IP address and location data to ensure compliance with regional regulations
Learning progress and assessment results to track your development
Communication preferences for educational updates and program notifications

We only collect information that directly relates to providing educational services. We don't gather unnecessary personal details or sensitive information unrelated to your learning goals.

2. How We Use Your Information

Your information helps us deliver personalized IT education and support your professional development journey. Here's exactly how we use what you share with us:

Information Type	Primary Use	Retention Period
Contact Information	Program enrollment and course communications	Duration of enrollment plus 2 years
Learning Progress	Personalized curriculum and skill assessments	Permanent for academic records
Technical Data	Platform optimization and troubleshooting	12 months from collection
Communication Logs	Support quality and training improvements	18 months from last interaction

We never use your personal information for advertising purposes or sell it to third parties. Our focus remains on educational excellence and supporting your career development in system configuration.

3. Information Sharing and Disclosure

Smart Flash Sword operates with strict data sharing principles. We understand that trust forms the foundation of effective education, especially in technical fields where precision matters.

We never sell your personal information to advertisers, marketing companies, or data brokers. This commitment remains absolute regardless of business pressures or opportunities.

Limited sharing occurs only in these specific circumstances:

With certified training partners when you enroll in collaborative programs
To comply with legal requirements under Philippine data protection laws
For technical service providers who help maintain our learning platform
During emergencies where student safety becomes a concern

Any authorized sharing includes strict confidentiality agreements and data protection requirements. Partners must demonstrate compliance with privacy standards equivalent to our own policies.

4. Your Privacy Rights

Under Philippine data protection regulations and our commitment to transparency, you maintain significant control over your personal information:

Access Your Data

Request a complete copy of all personal information we maintain about you, including learning records and communication history.

Correct Inaccuracies

Update or correct any personal details, educational background information, or contact preferences at any time.

Delete Information

Request deletion of your account and associated data, subject to academic record retention requirements.

Control Communications

Modify notification settings, opt out of non-essential communications, or change contact preferences.

Data Portability

Receive your learning progress and achievements in a standard format for transfer to other educational platforms.

Lodge Complaints

File formal complaints about privacy practices with our team or relevant regulatory authorities.

To exercise any of these rights, contact our privacy team using the information provided at the bottom of this policy. We respond to most requests within 15 business days.

5. Data Security and Protection

As an IT education platform, we understand cybersecurity from both theoretical and practical perspectives. Our security measures reflect industry best practices and continuous improvement:

End-to-end encryption for all data transmissions between your device and our servers
Multi-factor authentication requirements for staff accessing student information
Regular security audits conducted by independent cybersecurity professionals
Automated backup systems with geographic redundancy for data recovery
Network monitoring tools that detect and respond to suspicious activities
Annual penetration testing to identify and address potential vulnerabilities

We maintain these security standards not just for compliance, but because many of our students will work in roles where data protection becomes their professional responsibility. Learning proper security practices starts with experiencing them firsthand.

In case of any security incident affecting student data, we commit to notifying affected individuals within 72 hours of discovery and providing clear information about steps taken to resolve the issue.

6. Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance your learning experience and maintain essential functionality. We believe in transparency about these technologies:

Essential Cookies: Required for basic platform operation, including login sessions, progress saving, and security features. These cannot be disabled without affecting core functionality.

Learning Analytics: Help us understand how students navigate courses and identify areas where additional support might be helpful. This data remains anonymous and aggregated.

Preference Cookies: Remember your settings for themes, notification preferences, and accessibility options to improve usability.

We don't use advertising cookies or tracking pixels for marketing purposes. Our focus remains on educational improvement rather than commercial targeting. You can manage most cookie preferences through your browser settings, though this may affect platform functionality.

7. International Data Transfers

While Smart Flash Sword operates primarily within the Philippines, some technical services require international data processing. This occurs when:

Using cloud storage services with servers located in other countries
Collaborating with international educational partners for specialized courses
Accessing technical support from software vendors based overseas
Participating in global certification programs that require score reporting

Any international transfers comply with Philippine data protection requirements and include appropriate safeguards such as standard contractual clauses, adequacy decisions, or certification schemes.

We maintain records of all international transfers and can provide details about specific data flows upon request. Students have the right to object to certain international transfers if they affect their privacy interests.

8. Children's Privacy

Our IT system configuration programs target adult learners and working professionals. We don't knowingly collect personal information from individuals under 18 years of age.

If a parent or guardian believes we have inadvertently collected information from a minor, please contact us immediately. We will investigate the situation and delete any inappropriate data collection promptly.

For educational institutions seeking to enroll students under 18, we require written parental consent and implement additional privacy protections appropriate for younger learners.

9. Policy Changes and Updates

This privacy policy evolves alongside our educational programs and regulatory requirements. We review and update these terms at least annually, or more frequently when significant changes occur.

Major policy changes receive advance notice through email notifications to all active students. Minor clarifications or administrative updates are posted directly to this page with updated revision dates.

We encourage students to review this policy periodically, especially before enrolling in new programs or updating their account information. Understanding privacy practices becomes increasingly important as you advance in IT careers.

Previous versions of this privacy policy are available upon request for students who need to reference historical terms for academic or professional purposes.

Privacy Questions and Contact Information

For privacy-related inquiries, data access requests, or concerns about how we handle your information:

Email: info@smartflashsword.com

Phone: +63 746 191 397

Address: 52 Magsaysay Rd, San Antonio, San Pedro, 4023 Laguna, Philippines

We respond to privacy inquiries within 15 business days and provide updates if additional time is needed for complex requests.